At Zelda Kingdom®, we prioritize your satisfaction. If you’re not entirely happy with your purchase, we offer a generous 30-day return window from the date of receipt for free returns, as well as the option to exchange eligible items. Our goal is to make the return process as smooth and stress-free as possible.
→ Free Returns & Exchanges:
You have a full 30 days from the date you receive your order to initiate a return or request an exchange, completely free of charge. To begin, simply submit a request through our contact form and include your order number. Once approved, you’ll receive detailed instructions on how to return the item at no additional cost to you.
→ Manufacturing Defects or Non-Conformity:
We carefully inspect all of our items before shipping, but if you receive an item that is defective or does not conform to the product description, it is imperative to contact us within 48 hours of receiving your order. After this window, we will consider the item compliant with your expectations. To process this, please send us a detailed description of the defect along with photos through our contact form, so we can assist you in resolving the issue swiftly.
Comprehensive Return & Refund Policy
- Change of Mind Returns:
If you have changed your mind or are unsatisfied with your purchase, you have up to 30 days from the date of receiving your order to request a return for a full refund. Please use our contact form and provide your order number when submitting your request. If the 30-day return period concludes on a weekend or public holiday, the return deadline will be extended to the next business day. - Defective or Non-Conforming Items:
In the unfortunate event that your order arrives damaged or does not match the product description, please contact our Customer Service team within 48 hours of receiving the package. We will require a brief explanation of the issue along with supporting photos to facilitate the process. Upon verification, we will provide you with a prepaid return label and replace the defective item or issue a full refund, depending on your preference. - Returning Promotional Items or Free Gifts:
If your order included a free item or a gift as part of a promotion, or if you received compensation such as a free gift due to shipping delays, and you decide to return part or all of your order, the free item must also be returned. If the free gift is not included with your return, the equivalent value of the free item may be deducted from your refund. - Refund Timeline:
Once we receive and inspect your returned item, we will issue your refund within 10 business days. The refund will be credited to your original payment method. You will be notified via email once the return has been processed. Please note that while we process refunds as quickly as possible, it may take additional time for your bank or credit card company to post the refund to your account.
Free Return Shipping & Exchanges
At Zelda Kingdom®, we are committed to ensuring that your return experience is seamless. All return shipping costs are covered by us, meaning you won’t incur any additional fees when returning items. You will receive a prepaid return label once your return request has been approved.
- Exchanges:
If you would prefer to exchange an item for a different size, color, or style, we are happy to accommodate your request, subject to availability. Simply contact us via the contact form, and we will guide you through the exchange process. Exchanges are available for all non-personalized items, and once the returned item is received and inspected, we will send out your new item promptly. - Return Shipping Costs:
All returns are processed free of charge, so you won’t need to worry about paying for return shipping. We will provide you with a prepaid return label to make the process as convenient as possible. However, if you choose a non-standard shipping method for the return, such as secure or expedited delivery, the additional shipping costs will be your responsibility.
Exclusions from the Return Policy
Please note that personalized items are non-returnable and non-exchangeable. Due to the customized nature of these products, we cannot accept returns unless the item arrives damaged or there is a clear manufacturing defect.
This return policy applies to all other items sold on the Zelda Kingdom® website, giving you peace of mind when shopping with us.
We are here to help!
If you have any questions or need further clarification regarding our returns and refunds process, don’t hesitate to reach out to our friendly Customer Service team. We’re here to ensure that your shopping experience with Zelda Kingdom® is as enjoyable and hassle-free as possible.