1. What are the timeframes between order confirmation and shipment?
Processing and shipping orders take our team 1 to 3 business days.
2. What are the delivery times?
- For the United States and Canada, delivery times are 7 to 15 business days.
- For remote areas like Alaska, Hawaii, and other US territories, delivery times are 10 to 20 business days.
- For Europe, delivery times are 10 to 20 business days.
- For other countries, please feel free to contact us using the contact form at the bottom of the site.
Our teams do their best to meet the demand, but delivery times may vary depending on the time of year and the nature of the products ordered. In rare cases, external factors such as weather conditions, customs delays, or high seasonal demand may cause shipping times to be longer than expected. While we strive to ensure timely delivery, we appreciate your understanding and patience should any unforeseen delays occur. Rest assured, we’ll keep you updated every step of the way.
3. How much does shipping cost?
- For the United States, Canada, and US territories, standard delivery is free. You can also opt for loss – theft – damage insurance for $4.99.
- For Europe, standard delivery is free. You can also opt for loss – theft – damage insurance for $4.99.
- For other countries, we recommend contacting us before placing your order.
4. Which company will deliver my order?
Your order is generally handled by your local postal service.
- For the United States and Canada: USPS / UPS
- For US territories: USPS / UPS
- For Europe: UPS / FedEx
Depending on the availability of postal services and the volume of orders, your package may be handled by another carrier such as FedEx or UPS.
5. How can I track the status of my order?
To easily track the status of your parcel, please locate the tracking link included in your confirmation email. By clicking the link, you’ll be directed to real-time updates on the progress of your shipment, ensuring you know exactly when to expect your delivery.
6. An item is missing from my order. What should I do?
If you ordered multiple items, it’s possible that your order was shipped in multiple packages. Additionally, depending on the time of year, our teams and some carriers may face delays due to high order volumes. However, if you notice that an item has not been delivered after 30 business days, we invite you to contact us using the contact form available at the bottom of the site.
Looking for more information? Check out our Frequently Asked Questions.